Refund Policy

Please read our refund policy carefully before making a payment or donation.

1. Introduction

At Mayur & Company, we are committed to providing quality services. This Refund Policy outlines the terms under which refunds may be issued for our services or donations.

2. Eligibility for Refunds

  • Services: Refunds for paid services are only considered if the service was not delivered as promised, or there was a technical or administrative error.
  • Consultancy Fees & Service Charges: Once consultancy services or other professional services have been delivered, we do not provide any refunds under any circumstances.
  • Donations: Donations are generally non-refundable. Refunds may be issued in exceptional cases, such as duplicate payments or processing errors.

3. Refund Request Procedure

To request a refund for eligible cases, please follow these steps:

  • Step 1: Contact us within 7 days of the payment date via email or phone.
  • Step 2: Provide your payment details, transaction ID, and reason for the refund request.
  • Step 3: Our team will review your request and notify you of the decision within 5 business days.

4. Refund Processing

Approved refunds will be processed using the original payment method. Bank processing times may vary, and it may take up to 10 business days for the refunded amount to reflect in your account.

5. Exceptions

Refunds will not be issued in the following cases:

  • Change of mind after donation or payment for a service.
  • Partial usage or completion of a service where full payment was made.
  • Payments made through third-party platforms where refund policies are governed by those platforms.
  • Consultancy fees and service charges for services already delivered.

6. Contact Information

By making a payment, donation, or using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.